We use Royal Mail and InterLink for all our parcel shipping.

Our courier and Royal Mail deliveries are extremely fast and reliable. We package all tiles using double walled boxes and lots of bubble wrap. In the very unlikely event of a breakage during delivery we offer a no quibble replacement policy. All we ask is for a photo of the damaged tile to be emailed or text to us before we dispatch the replacement.

See our Returns Policy on our Policies page for full details regarding returns.  
Postal Charges
Our postage and packing charges are calculated strictly by weight. The weight of each tile ordered is totalled and charged against the 1st or 2nd class postage rate applicable, or the courier charge for that weight of parcel. We add a small amount for the handling and packing material, but we do not aim to make a profit from our p&p charges so you will find them very reasonable.
The total p&p amount is displayed once your address details have been entered in the checkout process and is based on weight and country of destination. As a rough guide a 4"x4" tile to a UK mainland address will cost approximately £3.17, and an 11"x14" tile weighing just over 2kg will cost £9.00.
Domestic Orders
We normally dispatch orders within 48 hours of receipt. We use either Royal Mail 1st and 2nd class post or InterLink courier for all our UK orders. We find that the service from Glasgow is excellent and our parcels normally arrive within 24 - 48 hours of dispatch. Please note that if a courier service is used the parcel has to be signed for on receipt. If you supply a mobile phone number a text message will be sent approx 1 hour prior to delivery.
Overseas Orders
Europe - Generally speaking we can post all sizes to anywhere in the European Union using Royal Mail International Tracked service or a courier service such as DHL or Fedex for parcels over 2kg. The postage cost rises alarmingly above 2kg so if you intend to purchase multiple tiles it may prove cheaper to buy them individually, keeping the weight below 2kg. Use the checkout page to try different combinations, it may well save you a lot of money! We will be happy to advise you on the most economical method of shipping and the cost for your required order if you contact us with the details in advance.
Worldwide - We can send our tiles Internationally, however, any items over 2kgs have to be sent using our Courier Service.  Each order depends on the size of tile(s) and destination.  Prices are displayed once delivery details are entered onto our Checkout page.  Should you have any queries, please do get in touch and we'll be happy to assist you.